Wednesday 18 April 2012

Six Criteria in Gauging a Cleaning Company


In our fast moving society, there is always a tendency to delegate the household cleaning job as a last priority.  But the funny thing is that we continue to place ever more importance to a clean and healthy environment.  Thankfully, factors such as changing economic landscape and easy availability of foreign workforce in the country, specifically around Newcastle, means that there are plenty of cleaning services on offer to satisfy your desire for clean and healthy living.

If you are in Newcastle, think of these six considerations as you contemplate which cleaning company you want to bring your business to.  They include:

1. Reliable and Flexible Services

You would expect nothing less than reliability from your service provider.  When a deal is struck on when the cleaning job is to get done, you could jolly well expect them to carry out the task at the agreed time slot.  At the same time, you would want to reward businesses which can be flexible enough to provide their services according to your timetable, i.e. you decide on the timing, not them.

2. Capable Workforce

Whoever assigned by the provider has better to be appropriately trained for the task at hand.  The logic is simple, a competent workforce would not just ensure quality work, but also the effectiveness and efficiency they bring to the job.  The direct result is more things get done in less time, or in another word, you get more value for your cash inside that allotted time.

3. Customer Service

Top-notch customer service can be manifested through many ways.  Perhaps the easiest to appreciate is the ability to render quality services, but workers who are prepared to go the extra mile or having that pleasant demeanor and helped to bring up the level of customer service.  Regardless, they all instill the confidence that the work is going to be well carried out.

4. Insurance

It is good to be able to anticipate problems and this explains the relevance of insurance protection for any business. It is one useful way to mitigate risk lest the business suffer irrevocably. The protection can be extended to cover injury to an employee (or client), property damage, machine breakdown, etc...

5. Reputation

One could argue that it is all good to list the above-mentioned factors, but how consumers are able to judge them without the benefits of doing business with the concerned companies? Well, a good place to get started is to check out the website and read the text as appeared there as well as the customers testimonials posted by the same company. Second, search on the web if users' feedbacks have been largely positive or negative. And finally, have a direct dialog to current (or previous) customers to verify your findings.

6. Cost

As consumers, it is important to keep our cost down. Unfortunately, cleaning service providers often resort to compromising the quality level as they bring down their fees. This perhaps cause more harm than good, for both consumers and providers.

The bottom line is the best Newcastle Cleaning Company could only be identified as you sift through the numerous providers and continuously rate their performance.  Keep in mind that whenever you come across unreasonable service, you can always register your displeasure by voting with your feet.  As you meet with more providers, with various degrees of service offered, why not publicize your reviews so that others can learn from them.